Refund policy

At Heether by Sonia, each piece is thoughtfully created with care, quality, and craftsmanship. Due to the nature of our products and our commitment to maintaining the highest standards of hygiene, exclusivity, and customization, all sales are final.

1. No Refunds

We do not offer refunds on any orders once a purchase has been completed. This applies to all products, including ready-to-ship and made-to-order items.

2. No Returns or Exchanges

To ensure the integrity and quality of our products, we do not accept returns or exchanges for any reason, including sizing or change of preference.

3. Order Accuracy

We encourage customers to carefully review their order details—product selection, size, specifications, and shipping information—before finalizing the purchase. If you need assistance, our team is happy to help prior to checkout.

4. Damaged or Incorrect Items

In the rare event that you receive an item that is damaged during transit or significantly different from what was ordered:

• You must contact us within 24 hours of delivery with clear photos and order details.
  
  

• Upon review, if the claim is valid, we will provide a resolution at our discretion (such as repair or replacement of the damaged item).
  
  

• To start a return, you can contact us at heetherbysonia@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

5. Custom Orders

Any custom, personalized, or made-to-measure orders are strictly non-refundable and non-returnable under all circumstances.

6. Acceptance of Policy

By completing a purchase with Heether by Sonia, you acknowledge and agree to this No Refund, No Return Policy.